Let’s get you back to your cards.

For app support, account questions, abuse reports or a privacy request, contact support@binderweave.com. This inbox is monitored by BinderWeave support. We aim to review safety and abuse reports within 24 hours.

Include what helps

Tell us your app version and build, iPhone model and what you were trying to do. Do not send passwords, sign-in codes, private trading management keys or full collection backups unless we agree on a secure way to share them.

Protect your saved collection

Export a collection backup before reinstalling or making major changes. Keep the app installed while a pending sync or deletion completes. Saved-card account copying keeps cards and accepted images. In supported builds, a separate Back up full collection choice includes binders, decks, history and original photos. Keep your iCloud and exported recovery backups; signing in alone does not merge collections.

Trading and safety

Use the Trading tab to manage publishing, withdrawal and sharing data. Report a list on its web page, or report and block a pod member or request in the app. Blocking hides each person’s cards and activity from the other in signed-in trading views and prevents account-based requests. A trade request does not reserve or transfer a card.

A scan did not find your card?

Choose the card manually, confirm its set, collector number, language and finish, then save it. For a binder scan, check the pocket position. A closer single-card photo can help with an uncertain printing.

A request or pod will not load?

Check your connection, then retry once. Your saved collection stays on your device. If a request is pending, check Trading activity before sending another one. Friends can use their private request-status link in the browser.

Importing an existing collection?

Choose a supported CSV in the collection import screen. Review the matched printings, folders and possible duplicates before confirming. Keep the source file and export a backup first.

Account emails

If a sign-in link expires, request a new one from the app on the same device. See account help.